Contact King Casino — Customer Support Philippines
King Casino offers multiple channels to get help. Our support team is staffed around the clock and can assist with account queries, payments, technical issues, and responsible gaming requests.
Customer Support Channels
💬
Live Chat
Available 24 hours a day, 7 days a week. Click the chat icon on any page. Average response time: under 2 minutes. English language support.
📧
Email Support
[email protected]
Response within 24 hours. For account queries, payments, and general questions.
Response within 24 hours. For account queries, payments, and general questions.
🔒
KYC Verification
[email protected]
For identity verification document submission. Processed within 1–24 hours during business hours.
For identity verification document submission. Processed within 1–24 hours during business hours.
⚠️
Responsible Gaming
[email protected]
Self-exclusion, limit requests, and problem gambling support. All requests actioned within 24 hours.
Self-exclusion, limit requests, and problem gambling support. All requests actioned within 24 hours.
Complaint Escalation Process
1
King Casino Support — Contact live chat or email. All complaints receive a written response within 24 hours.
2
Independent Review — If unresolved after 7 days, contact AskGamblers (askgamblers.com) or Casino Guru for independent mediation.
3
PAGCOR — As a last resort, complaints about licensed operators can be filed with PAGCOR at pagcor.ph.
Operator Information
King Casino Operator Details
License: PAGCOR Philippines
License Type: Online Casino Operations (POGI)
Regulator: Philippine Amusement and Gaming Corporation
Regulator Contact: pagcor.ph
License Type: Online Casino Operations (POGI)
Regulator: Philippine Amusement and Gaming Corporation
Regulator Contact: pagcor.ph
Responsible Gaming Helplines
If you or someone you know is struggling with problem gambling, please reach out to these free, confidential services:
Gamblers Anonymous Philippines: 0915 938 2808 · PAGCOR Responsible Gaming: [email protected] · BeGambleAware: begambleaware.org
See our full Responsible Gaming page for all tools and resources.